Direct Debit FAQs
We’re delighted that you’re interested in joining us for lessons at the National Ice Centre. Whether you’re looking to develop your skating, hockey, speed, or skills, or looking to join unlimited practice ice, we’re thrilled to support your journey on the ice.
Before you get started, please take a moment to familiarise yourself with the key information about your Direct Debit. If you have any questions or concerns, our team is here to help. You can reach us at [email protected], and we’ll be happy to assist. Please note that all enquiries have a 48‑hour response time, although we always aim to reply as quickly as possible.
Getting Started 
To join our general, hockey, speed, or tots skating lessons, simply visit our Skating Lessons Portal and select Book Skating Lessons. Follow the on‑screen instructions to log in or create an account, complete your pro‑rata payment, and confirm your booking.
Your first lesson will automatically begin on the next available start date, unless a different date is offered at checkout. If you are looking to book onto our Skating Skills or Unlimited Practice Ice programme, please follow the link and information here.
- Tots – £42 per month
- Skating, Hockey, Speed – £60 per month
- Skating Skills – £80 per month
- Unlimited Practice Ice – £150 per month
- Your lesson direct debit includes one 30‑minute lesson per week plus unlimited public skating.
- Your skills direct debit includes a 45‑minute off‑ice session, a 45‑minute on‑ice session, plus unlimited public skating.
- Your practice‑ice direct debit entitles you to unlimited practice ice only.
We recommend that all skaters book onto Level 1 as this allows our coaches to assess your ability and place you in the most suitable level if needed. If you have previously taken SKATE UK lessons at another rink, you may continue at your current level. However, if you are following a different skills programme, or you are already confident with elements such as jumps, spins, or similar skills, please email the team for further assistance.
We offer free skate hire for general skating, tots and speed skating lessons. For hockey lessons, we cannot loan or hire out equipment, so you must provide your own before your first session. For skills classes and practice ice, you will need to use your own skates.
General lessons are taught in group settings with a mix of ages and abilities, whereas hockey lessons are divided into child and adult groups. Skills classes are also group-based but split by age: Ice Cubs (6–12), Juniors (12–17), and Adults (18+).
Changes, Pauses & Cancellations
To cancel your direct debit, please email the team at [email protected] with your name, email address, date of birth, and member ID number (if applicable). Please note that all cancellations require 28 days’ notice.
Once your email has been received, our team will reply to confirm your request. When your direct debit has been cancelled, you will receive a final confirmation email.
Sadly, we are unable to pause direct debits. If you need to stop your payments, you can do so by following the cancellation process outlined in the “How do I cancel my direct debit” section. When you’re ready to return, you can sign up again online using the same account and continue your progress.
No refunds can be issued in line with our Terms and Conditions. We are also unable to reschedule lessons except in extenuating circumstances.
If you would like to change your membership to a different option, please contact the team at [email protected] by the 14th of the month so we can assist you with this.
If your direct debit payment hasn’t been collected, please email the team so we can assist you further.
General Enquiries ❔
While we don’t offer 1‑to‑1 lessons ourselves, we do provide the venue for coaches who offer private sessions. Their contact details can be found here. All enquiries about private lessons should be made directly to the coaches.
To activate your public skating, please log in to our public skating portal, sign in with the same email address you used for your lesson account. Select “Forgot my password” to receive an email allowing you to set up your login details.
For customers who have more than one account under the same email address, you may be asked for your member ID number. If you need this, please contact us with your email address and date of birth.
Please ensure your password is different from any other accounts using the same email address.
Once logged in, you can make a booking and your public skating ticket will appear at £0.00.
Yes. Lessons run for 50 weeks of the year, with a two‑week break usually over the Christmas and New Year period. Any changes to this schedule will be communicated via email and social media.
Please email the team at [email protected]
For skating lessons and skills classes, you are automatically enrolled each week, so there is no need to book individual sessions.
For public skating and practice ice sessions, you will need to book online in advance. If you need to cancel your session at any time, please do so as soon as possible so your spot can be offered to other skaters.
