This Privacy Policy tells you how the Nottingham Ice Centre Limited, Bolero Square, The Lace Market, Nottingham NG1 1LA collects information from you, how we protect it and how we use it, and covers all personal information which you provide when you use any of our National Ice Centre or Motorpoint Arena Nottingham websites.

Website visitors

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

This Privacy Policy covers any Personal Data which you may provide when dealing with the Nottingham Ice Centre Limited or interacting with any of our Sites (whether or not you are registered), including data when you make a purchase, register for our mailing list, use our free Wi-Fi service, or use any other Nottingham Ice Centre Limited service.

Personal Data we collect

Nottingham Ice Centre Limited may collect, record and analyse information of visitors to its websites. We may record your IP address and use cookies. Nottingham Ice Centre Limited may collect and process any Personal Data that you volunteer to us in our website forms, such as when you register to buy tickets, use our free Wi-Fi service, or sign up for marketing communications, information and newsletters.

Personal Data may comprise your IP address, first and last name, your postal and email address, your personal and work telephone numbers, data for social networks and your music genres of interest.

Purpose of processing Personal Data

Nottingham Ice Centre Limited uses the collected Personal Data to communicate with visitors, to customise marketing content for visitors and to improve its websites by analysing how visitors navigate its websites.

Sharing Personal Data

Nottingham Ice Centre Limited may also share such information with service vendors or contractors in order to provide a requested service or transaction, such as a CD order fulfilment or merchandise purchase.

Use of Cookies

Cookies are pieces of information that a Site sends to your computer or other media device while you are viewing or interacting with the Site. We use cookies for a variety of purposes including tracking usage on our Sites in order to enhance our visitors’ experience on our Sites and to learn more about your preferences and interests. For instance, when you return to one of our Sites after logging in via your computer, cookies provide information to the Site so that the Site will remember who you are (“visitor session information”). You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you turn cookies off, you won’t have access to many features that make your interaction with Nottingham Ice Centre Limited smoother, and some of our services will not function properly. We may use cookies to analyse the traffic patterns on our Sites, such as the frequency which our users visit various parts of our Sites.

We may combine your visitor session information or other information collected through cookies with personally identifiable information in order to understand and improve your online experiences and to determine what products, promotions and services you prefer or are likely to be of interest to you.

Use of personally identifiable information

This information may be used for marketing (where you have agreed to this) and for market research purposes, including internal demographic studies to provide, optimise and personalise our services, to inform you if you have won a competition and to send you newsletters and information (where you have agreed to this) about other exciting events happening at the National Ice Centre or Motorpoint Arena Nottingham.

We may use your information to create a picture of your interests. This allows us to understand our visitors better and make our services and marketing more relevant.

Information that we use in this way may include:

  1. Information about your use of this and other Nottingham Ice Centre Limited Sites;
  2. Your responses to communications from us;
  3. Your use of our Wi-Fi services;
  4. Information your provide when your register on a Site;
  5. Customer surveys;
  6. Information provided by other companies, where you gave them permission to share this information and
  7. Transactional data.

We may use a variety of technical methods such as cookies to collate this information (see the section above on "Use of Cookies" for further information).

How we protect your data

Nottingham Ice Centre Limited is committed to protecting the data you share with us.

For Users with accounts located in the European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Nottingham Ice Centre's processing will take place in accordance with the GDPR.

How to Remove or Amend your Information

Visitors can access their account at any time to amend or remove Personal Data provided.

You can ask Nottingham Ice Centre Limited to remove your personal information from any or all of our mailing lists at any time by clicking on the unsubscribe link which we provide you on all email marketing campaigns we distribute.

You will be removed for our marketing database within approximately 24 hours.

Retention and Deletion

Nottingham Ice Centre Limited will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. When a user's account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

Links to other Sites

Please be aware that while visiting our Sites, visitors can follow links to other sites that are beyond our sphere of influence. Nottingham Ice Centre Limited is not responsible for the content or privacy policy of these other sites.

Acceptance of these Conditions

We assume that all Visitors to our websites have carefully read this document and agree to its contents. If someone does not agree with this Privacy Policy, they should refrain from using our Sites. We reserve the right to change our Privacy Policy as necessity dictates. Continued use of the Motorpoint Arena Nottingham and National Ice Centre websites after having been informed of any such changes to these conditions implies acceptance of the revised Privacy Policy.

Nottingham Ice Centre Limited's Data Protection Officer

Nottingham Ice Centre Limited has a Data Protection Officer who is responsible for matters relating to privacy and data protection.

This Data Protection Officer can be reached at the following address:

Attn: Data Protection Officer
Nottingham Ice Centre Limited
Bolero Square
The Lace Market


If you have queries about our use of your personal information or wish to have your personal information removed, you can email or write to us using the address above.